Séraphine Lace Collection
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Free worldwide shipping
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Free returns
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Carbon neutral
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Secure payments
Secure Checkout
Your data is protected by industry-standard encryption.
FAQs
Orders are generally processed within 1–3 business days. Delivery times vary depending on your destination, shipping method, and product availability. Once your order has shipped, you will receive a tracking confirmation by email.
Yes. We ship to customers across the United States and selected European countries. Shipping availability and estimated delivery times will be shown during checkout.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use it to follow your delivery status.
If you need to change your shipping address, please contact our customer support team as soon as possible. Address changes can normally only be made before the order has been processed or shipped.
We offer 30-Day Free Returns & Exchanges . Eligible items may be returned or exchanged within 30 days, subject to the conditions stated in our return policy.
Yes. Our checkout uses secure encrypted connections designed to protect your payment and personal information during checkout.
If you need to cancel an order, please contact us as soon as possible. We will do our best to assist you, but cancellation cannot be guaranteed once the order has entered processing or has already shipped.
Please contact our customer support team as soon as possible and provide your order number together with clear photos of the item and packaging. Our team will review the situation and provide the appropriate solution.
Orders are generally processed on business days. Orders placed during weekends or public holidays may begin processing on the next available business day.
You can contact us through the contact information provided on our website. Please include your order number when contacting us about an existing order so our team can assist you more efficiently.